Barcelona
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:20:12
What's going on?
:20:15
What are you doing here?
:20:17
Is this some strange Glenn Miller-based
religious ceremony?

:20:20
No, Presbyterian.
:20:22
Is this your Presbyterian church?
:20:24
Well, Protestant.
:20:26
- Protestant churches are like this?
- Pretty much.

:20:30
I didn't get a chance
to change any money today.

:20:34
- How much?
- Would $100 be possible?

:20:36
Actually, I don't have it on me.
I'm waiting for a transfer.

:20:40
If you want to borrow 10,000 pesetas,
just say so.

:20:43
- I can give you a check for it.
- I'd like the money back.

:20:46
Of course.
:20:51
- You'll get it back.
- Sure.

:21:04
What made my isolation bearable
was my work for IHSMOCO...

:21:09
... the Illinois High-Speed
Motor Corporation.

:21:13
Like everyone,
I'd seen Arthur Miller's play...

:21:15
... and, as a youth, had the usual
deprecating attitude to business and sales.

:21:21
That changed when Professor Thompson's
business course convinced us...

:21:25
... that even the mundane world of business
had its romance.

:21:30
A job interview with IHSMOCO led
to employment and its training program.

:21:34
I arrived in sales just as
the flu epidemic struck and never left.

:21:41
In sales I found not just a job,
but a culture.

:21:44
Franklin, Emerson, Carnegie and Bettger
were our philosophers...

:21:47
... and thanks to Carnegie's
theory of human relations...

:21:50
... many customers also became friends.
:21:52
I don't consider high-pressure sales
sales at all. It's a form of fraud.

:21:56
In true sales, you provide a real
and constructive service...

:21:59
...help people improve their lives
or make companies more efficient...


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