:20:12
What's going on?
:20:15
What are you doing here?
:20:17
Is this some strange Glenn Miller-based
religious ceremony?
:20:20
No, Presbyterian.
:20:22
Is this your Presbyterian church?
:20:24
Well, Protestant.
:20:26
- Protestant churches are like this?
- Pretty much.
:20:30
I didn't get a chance
to change any money today.
:20:34
- How much?
- Would $100 be possible?
:20:36
Actually, I don't have it on me.
I'm waiting for a transfer.
:20:40
If you want to borrow 10,000 pesetas,
just say so.
:20:43
- I can give you a check for it.
- I'd like the money back.
:20:46
Of course.
:20:51
- You'll get it back.
- Sure.
:21:04
What made my isolation bearable
was my work for IHSMOCO...
:21:09
... the Illinois High-Speed
Motor Corporation.
:21:13
Like everyone,
I'd seen Arthur Miller's play...
:21:15
... and, as a youth, had the usual
deprecating attitude to business and sales.
:21:21
That changed when Professor Thompson's
business course convinced us...
:21:25
... that even the mundane world of business
had its romance.
:21:30
A job interview with IHSMOCO led
to employment and its training program.
:21:34
I arrived in sales just as
the flu epidemic struck and never left.
:21:41
In sales I found not just a job,
but a culture.
:21:44
Franklin, Emerson, Carnegie and Bettger
were our philosophers...
:21:47
... and thanks to Carnegie's
theory of human relations...
:21:50
... many customers also became friends.
:21:52
I don't consider high-pressure sales
sales at all. It's a form of fraud.
:21:56
In true sales, you provide a real
and constructive service...
:21:59
...help people improve their lives
or make companies more efficient...