:20:01
Sample package mouthwash,
tiny bars ofsoap.
:20:06
The people I meet
on each flight,
:20:09
they're single-serving
friends.
:20:12
Between takeoff and landing,
we have our time together,
:20:15
but that's all we get.
:20:17
Together: Welcome!
:20:21
Narrator: On
a long enough timeline,
:20:23
the survival rate
for everyone drops to zero.
:20:25
I was a recall coordinator.
:20:27
Myjob was
to apply the formula.
:20:29
Here's where
the infant
:20:30
went through
the windshield.
:20:32
3 points.
:20:33
Narrator: A new car
built by my company
:20:34
leaves somewhere traveling
at 60 miles per hour.
:20:37
The rear differential
locks up.
:20:39
The teenager's braces
:20:40
are wrapped around
the back seat ashtray.
:20:42
Might make
a good antismoking ad.
:20:44
Narrator:
The car crashes and burns
:20:46
with everyone
trapped inside.
:20:47
Now, should we
initiate a recall?
:20:50
The father
must've been huge.
:20:51
You see
where the fat
:20:52
has burned
to the seat,
:20:54
the polyester shirt?
:20:55
- Very modern art.
- Ha ha ha!
:20:57
Narrator: Take the number of
vehicles in the field, ''A,''
:21:00
multiply it by the probable
rate offailure, '' B,''
:21:03
then multiply the result
:21:04
by the average out-of-court
settlement, ''C.''
:21:07
''A'' times '' B'' times ''C''
:21:09
equals ''X.''
:21:11
If''X'' is less
than the cost ofa recall,
:21:14
we don't do one.
:21:16
Are there a lot
:21:18
ofthese kinds
ofaccidents?
:21:19
You wouldn't believe.
:21:23
Which car company
doyou work for?
:21:26
A major one.
:21:30
Narrator: Every time the plane
banked too sharply
:21:32
on takeoff or landing,
:21:34
I prayed for a crash
:21:36
or a midair collision.
:21:38
Anything.
:21:42
[Screaming]
:21:49
Life insurance
pays off triple
:21:50
ifyou die
on a business trip.
:21:52
[Ding]
:21:55
''Ifyou are seated in an
emergency exit row...''
:21:58
Yeah...
:21:59
''And you feel
you would be unable