:06:01
On or off-line?
- Off-line.
:06:04
Is the discharge light on?
:06:08
On the side.
- No. It's broken.
:06:11
OK.
:06:12
Please bring it to the shop.
:06:14
OK. But there's a problem.
- Yes?
:06:16
I can't go anywhere.
:06:18
All repairs are done in our workshops.
:06:21
Yes. But you must understand.
I never go...
:06:25
I don't have time to listen.
I have other clients.
:06:28
So please bring us your IR2020
or don't clean the carpet anymore.
:06:32
My contract specifically states...
:06:33
We do not include transport.
Goodbye.
:06:36
You don't understand. I have a right...
:06:39
Yes. OK. Thank you.
:06:41
Hello. Mr Thomas.
- Yes. Hello.
:06:43
Your insurance policy number. JM 88...
:06:49
56.
- I knew that.
:06:52
So. What can I do for you?
:06:54
My vacuum-cleaner is broken.
:06:56
I called the repairman.
but he refuses to come.
:07:01
He says I have to bring it to him.
:07:02
You do have a maintenance contract?
- Of course.
:07:06
Apparently it does not include transport.
:07:08
With which company?
- Domotics Clinic.
:07:12
Let's see. I'm checking.
One moment.
:07:16
I talked to a real stubborn guy.
:07:18
I see. Did you catch his name?
- Yes. Gregory.
:07:22
Perfect. You can count on me.
I'll take care of it.
:07:26
Thank you.
:07:28
Hello. Thomas.
- Hello.
:07:31
How are you feeling?
- Fine.
:07:33
Great.
- I did it.
:07:36
What did you do?
- I talked to my mother.
:07:40
She took it very well.
:07:43
She will only call me once a week.
:07:45
Thomas. Our session will be
different today.
:07:48
We have to talk.
:07:51
I was controlled.
:07:53
Controlled? By the insurance?
:07:56
Yes. Of course.
:07:58
And?
- I was almost discharged.