:31:00
On a hidden shelf.
:31:03
Before helping the people
who love you,
:31:06
put it on yourself.
:31:08
-Excuse me, miss.
-Yes?
:31:09
This is first class.
:31:10
l want my hand towels.
l want my little booties.
:31:13
And l want my warm nuts!
:31:15
Warm nuts.
Here you go.
:31:16
You call these warm nuts?
:31:18
l've felt warmer nuts
on a polar bear!
:31:20
Stop it!
:31:22
No.
:31:24
What did we learn here?
:31:25
Upon encountering a DP,
or a disgruntled passenger,
:31:29
take the following steps.
:31:30
"A" -- Listen.
:31:32
Two -- Acknowledge.
:31:34
And "C" -- Explain.
:31:37
And on a more personal note,
:31:39
l have actually felt
a polar bear's nuts. Yeah.
:31:42
Quite toasty warm.
:31:45
Get those masks on!
:31:46
Louder!
:31:47
There's an oxygen mask up above you
:31:51
on a hidden shelf.
:31:52
Before helping the people
who love you...
:31:55
We learned to keep our heads,
:31:57
to stay calm, and to not get
freaked out, okay?
:32:00
Just remember
the H.A.L.T. principle.
:32:02
Disgruntled passengers are
hungry, angry, lonely, tired,
:32:07
and have a skewed vision
of the world.
:32:08
Okay.
So that's H.A.L.T.S.
:32:10
Hungry, angry, lonely, tired,
skewed vision.
:32:13
H.A.L.T.S.V.W.
:32:15
Go!
:32:19
"Asses the window --"
:32:20
Okay. Stop.
:32:22
What?
:32:23
lt's assess the window.
Not "asses" the window.
:32:28
You put the wrong em-phasis
on the wrong syl-lable.
:32:32
...with a skewed world view,
:32:34
so really,
it's V.l.C.T.l.M.S.W.V.
:32:38
But you get my point.
:32:40
Assess the window!
ls it good to go?
:32:42
Drop! Drop!
:32:44
Remove your shoes!
Don't take anything with you!
:32:46
Whoa! Yes.
:32:48
Eleven seconds!
The trainee record!